Privacy Policy

Last updated: [DD Month YYYY]

9432-4829 Québec Inc., doing business as OrdiCloud ("we", "us", "our"), is committed to protecting the personal information of those who visit its website and use its services, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

1. Privacy Officer

In accordance with Law 25, we have appointed a person responsible for the protection of personal information. For any question, access or correction request, or to exercise your rights, you may contact:

• Privacy Officer: [Officer's name]
• Email: [email protected]
• Phone: 819-933-5050
• Address: 209 Belvédère Nord, suite 002, Sherbrooke, Quebec J1H 4A7

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact details you voluntarily provide (name, email address, phone number, company name) when you complete a contact form or request a service.
• Browsing data collected automatically for audience measurement (pages visited, device type, approximate location), only after your consent (see Section 4).
• Service-related information required to carry out the mandates you entrust to us.

3. Purposes of Collection

We use this information to:

• respond to your requests and provide the services you ask for;
• communicate with you about your file;
• improve our website and services (audience measurement);
• meet our legal obligations.

We never sell your personal information.

4. Cookies and Similar Technologies

Our website uses cookies. Strictly necessary cookies are always active. Audience-measurement cookies (for example Google Analytics / Google Tag Manager) are placed only after your consent, given through our cookie banner.

You may accept, refuse or customize your choices at any time through this banner, or delete cookies in your browser settings.

5. Disclosure of Information

We may entrust certain information to third-party providers who help us operate our website and services (such as our web host and analytics tools), only to the extent necessary and subject to confidentiality obligations.

Disclosure outside Quebec: some of our providers (notably our analytics tools) may process or host information outside Quebec. Before any such disclosure, we carry out a privacy impact assessment to ensure adequate protection. [If no data is processed outside Quebec, amend this paragraph accordingly.]

6. Retention and Destruction

We retain your personal information only for as long as necessary for the purposes for which it was collected, or to comply with our legal obligations. Once those purposes are fulfilled, the information is securely destroyed or anonymized.

7. Security

We implement reasonable security measures (technical, physical and organizational) to protect your information against loss, theft and unauthorized access.

8. Your Rights

Subject to the conditions provided by law, you have the right to:

• access the personal information we hold about you;
• request its correction if it is inaccurate or incomplete;
• withdraw your consent;
• request that we stop disseminating your information or de-index a link.

To exercise these rights, contact our Privacy Officer (Section 1).

9. Privacy Incidents

In the event of an incident posing a risk of serious harm, we will notify affected individuals and Quebec's Commission d'accès à l'information, as required by law.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or in the law. The last update date appears at the top of this page.

11. Filing a Complaint

If you believe your rights have not been respected, you may file a complaint with Quebec's Commission d'accès à l'information (CAI): cai.gouv.qc.ca.